Privacy Policy for Catalyst Mental Health

Introduction

At Catalyst Mental Health (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website or use our mental health training and one-on-one services in the workplace in Canada. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information to provide you with the best possible mental health services. The types of information we may collect include:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and other identifiers.
• Health Information: Medical history, mental health conditions, treatment plans, and other related health information relevant to our one-on-one services.
• Employment Information: Job title, employer details, and workplace location when providing workplace mental health training.
• Financial Information: Billing details, payment methods, and, where applicable, insurance information.
• Usage Data: Information about how you use our website, including IP addresses, browser type, and browsing activity.

How We Use Your Information

We use your personal information for various purposes, including:

• Providing Services: To deliver mental health training in the workplace and one-on-one services, manage your treatment, and communicate with you.
• Billing and Payments: To process payments and manage billing.
• Improving Services: To enhance our services, understand your needs, and improve user experience.
• Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.
• Marketing: With your consent, to send you information about our services, promotions, and events.

Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third-party companies that assist us in delivering our services, such as billing, IT support, and marketing.
• Healthcare Professionals: Other healthcare providers involved in your care, with your consent.
• Employers: When providing workplace training, with your employer’s consent and as necessary to deliver the service.
• Legal Authorities: When required by law, to comply with legal processes or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to your personal data.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Withdrawal of Consent: You can withdraw your consent to our use of your data at any time.

To exercise these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Catalyst Mental Health

Effective Date: January 2023

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.